Your questions ? Our answers!
General informations
Where can I get samples?
To test our different ranges of products as well as our new products, 3 trial doses can be added to your basket upon selection by you at the time of your order.
Samples of our products are also available in pharmacies, parapharmacies, on request from you, we invite you to go to the 'Points of sale' page to find the retailer closest to you by clicking on the following link: https://www.svr.com/fr/points-de-vente .
Since the promulgation of the Climate and Resilience Law (Law n°2021-1104 of August 22, 2021) and in order to avoid waste, we no longer systematically give samples in store or on svr.fr.
How to join the SVR team?
If you would like to join us, send your application to recruitment@labo-svr.com
Gender Equality Index
Our company's Gender Equality Index stands at 82 for 2023.
I am a distributor, journalist or influencer, how can I contact you?
For any inquiries, please contact us by email: hello@svr.com .
Where can I get more information about a product and your brand?
You will find on our website all the information concerning our products in their data sheet. For example, you will find the following information: for which skin types; active ingredients and list of ingredients (INCI); use of the product.
Are SVR Laboratory products tested on animals?
We do not carry out tests on animals and therefore comply with European regulations which prohibit the use of such methods.
Where to buy Laboratoire SVR products?
You can order all our products on our website. Please note that you can also find them in pharmacies and drugstores. To find the nearest point of sale, go to our Store Locator .
Can't find the answer to your question?
Contact us directly via our form .
SVR e-shop
Do you have a loyalty program?
We do not offer a loyalty program but our teams are working to develop this service.
How do I cancel my order?
If your order has not yet been shipped, you can request its cancellation by sending an email to hello@svr.com
After shipping, you cannot cancel or modify it.
When is the refund made?
The refund is made on average within 10 days after receipt of your package.
What are the delivery times in France and abroad?
Orders placed on the site are shipped within 48 hours and delivered on working days (Monday to Friday, except public holidays) by Colissimo. Orders placed on Saturday, Sunday and public holidays are shipped within 72 hours. The delivery time is 3 to 5 working days, a usual average time which corresponds to the processing and delivery times of orders.
The France / Europe e-shop of Laboratoire SVR only ships its products to the following countries: Croatia, Denmark, Estonia, Finland, France (metropolitan & Corsica), Greece, Hungary, Iceland, Latvia, Lithuania, Monaco, Norway, Slovakia , Slovenia, Sweden.
Note that Belgium (Benelux - Luxembourg & Netherlands), Spain , Italy , Portugal , Germany - Austria , Poland , Romania and Morocco have their own e-boutique.
What are the delivery rates?
Packaging and shipping costs are free for all orders greater than or equal to €50.
For orders below this amount to France, a contribution of €7 is requested.
For orders below this amount to European countries listed in the FAQ, a contribution of €10 is requested.
How to return a product purchased on the Laboratoire SVR website?
You have a withdrawal period of 14 days following receipt of your order.
The return concerns products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order if applicable.
The refund will be for the products and the initial delivery costs directly to the credit card used when ordering.
The shipping costs linked to the return of your products remain your responsibility.
1. Send your withdrawal request to consumer service at hello@svr.com , specifying the following information: order number, product to be returned, reason for return, adding the withdrawal form that you will find below.
2. Download the withdrawal form here and return it in your package
3. Send your package to the following address:
ASAR GEMMALOG / SVR
1, craft street
49130, Sainte-Gemmes-sur-Loire
FRANCE
4.As soon as your package is posted, inform consumer service by sending an email to hello@svr.com
Orders without a Return Slip cannot be taken into account.
How do I check the status and track the status of my order?
A confirmation email will be sent to you after validation of your order. When your order is processed by La Poste, you will receive an e-mail from Colissimo to follow its delivery. At any time you can follow the status via your customer account.
We invite you to check your junk mail.
What payment methods are accepted on your e-store?
We accept payments with MasterCard, Visa, Amex credit cards or Paypal.
At the moment we do not accept:
- Credit cards with a billing address located outside mainland France, Corsica and Monaco
- Cash on refunds
- Checks and money orders
Important :
For your security, your name and billing address must match those on the card used for payment. We reserve the right to cancel any order that does not comply with these conditions.
My product is unavailable, when can I order it?
Some products may be out of stock. In this case, we do our best to be able to restock them. You can go to the out of stock product page and click on 'Notify me by e-mail'. You will receive a notification when the product is available again.
Otherwise we invite you to go to one of our authorized resellers. To find out about them, go to the 'Points of sale' page to find the store closest to you: https://www.svr.com/points-de-vente
I forgot my password, how can I recover it?
After clicking on the "Forgot your password?" button, enter your email address. We will then send you a link to reset your password.
How do I create or access my customer account?
To access your customer account, simply click on the “My Account” icon. You will be able to place your orders more quickly, save several delivery addresses, view and track your orders.Are you not yet a customer? Click on the “My Account” icon then “Create my account” and provide the requested personal information (last name, first name, email address and password).
