Your questions ? Our answers!
19 Posts
Where can I get samples?
Laboratoire SVR
25/08/2020
Where can I get samples?
To test our different ranges of products as well as our new products, 3 trial doses can be added to your basket upon sele...
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Do you have a loyalty program?
Laboratoire SVR
28/07/2020
Do you have a loyalty program?
We do not offer a loyalty program but our teams are working to develop this service.
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Can I obtain a catalog of your products?
Laboratoire SVR
28/07/2020
Can I obtain a catalog of your products?
Concerned about the environment, we do not publish a paper catalog with the exhaustive list of our pro...
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How do I cancel my order?
Laboratoire SVR
28/07/2020
How do I cancel my order?
If your order has not yet been shipped, you can request its cancellation by sending an email to hello@svr.com
After ...
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When is the refund made?
Laboratoire SVR
28/07/2020
When is the refund made?
The refund is made on average within 10 days after receipt of your package.
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How to join the SVR team?
Laboratoire SVR
05/02/2020
How to join the SVR team?
• If you would like to join us, send your application to recruitment@labo-svr.com
• Gender Equality Index Our compan...
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I am a distributor, journalist or influencer, how can I contact you?
Laboratoire SVR
12/11/2018
I am a distributor, journalist or influencer, how can I contact you?
For any inquiries, please contact us by email: hello @svr.com .
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Where can I get more information about a product and your brand?
Laboratoire SVR
12/11/2018
Where can I get more information about a product and your brand?
You will find on our website all the information concerning our products in their...
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Are the products of the SVR laboratory tested on animals?
Laboratoire SVR
12/11/2018
We do not practice animal tests and thus respect the European regulations which prohibit the use of such methods.
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Where to buy the SVR laboratory products?
Laboratoire SVR
12/11/2018
You can order all our products on our website. You can also find them in pharmacies and parapharmacies. To find the nearest point of sale, go to ou...
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What are the delivery times in France and abroad?
Laboratoire SVR
12/11/2018
Orders placed on the site are dispatched within 48 hours and delivered on working days (Monday to Friday, except public holidays) by Colissimo. Ord...
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What are the delivery rates?
Laboratoire SVR
12/11/2018
Packing and shipping costs are free of charge for any order of 50€ or more.
For orders less than this amount to France, a contribution of 7€ is re...
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How do I return a product purchased on the SVR laboratory website?
Laboratoire SVR
12/11/2018
You have a 14 day cooling off period following receipt of your order.
The return is for products delivered in good condition. The products must be ...
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How do I check the status and track the status of my order?
Laboratoire SVR
12/11/2018
A confirmation e-mail is sent to you after validation of your order. When your order is taken care of by La Poste, you will receive an e-mail from ...
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What payment methods are accepted on your e-shop?
Laboratoire SVR
12/11/2018
We accept payments with MasterCard, Visa, Amex or PayPal credit cards.
For the moment, we do not accept:-credit cards with a billing address locat...
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My product is unavailable, when can I order it?
Laboratoire SVR
12/11/2018
Some products may be out of stock. In this case, we do our best to restock them. You can go to the out of stock product page and click on 'Notify m...
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I forgot my password, how can I get it back?
Laboratoire SVR
12/11/2018
After clicking on the "forgot password?" button, enter your email address. We will then send you a link to reset your password.
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How do I create or access my customer account?
Laboratoire SVR
12/11/2018
To access your customer account, simply click on the "my account" icon. This will allow you to place your orders faster, register multiple delivery...
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Can't find the answer to your question?
Laboratoire SVR
01/09/2018
Can't find the answer to your question?
Contact us directly via our form .
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