How do I return a product purchased on the SVR laboratory website?

You have a 14 day cooling off period following receipt of your order.

The return is for products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order if necessary.

The refund will relate to the products and the initial expenses of delivery directly on the credit card used at the time of the order.

The carriage costs related to the return of your products remain with your load.

1. Send your request for retractation to the consumer service to hello@svr.com, by specifying the following information: number of order, product to be turned over, reason for the return by adding the form of retractation which you will find below.

2. Download the withdrawal form here and return it in your package

3. Send your package to the following address:
ASAR GEMMALOG / SVR1, rue de l'artisanat
49130, Sainte-Gemmes-sur-Loire

4. Once your package mailed, inform the consumer service by sending an email to hello@svr.com

Orders without a return form will not be taken into account.

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