Your questions ? Our answers!
11 Posts
Do you have a loyalty program?
Laboratoire SVR
28/07/2020
Do you have a loyalty program?
We do not offer a loyalty program but our teams are working to develop this service.
Read more
How do I cancel my order?
Laboratoire SVR
28/07/2020
How do I cancel my order?
If your order has not yet been shipped, you can request its cancellation by sending an email to hello@svr.com
After ...
Read more
When is the refund made?
Laboratoire SVR
28/07/2020
When is the refund made?
The refund is made on average within 10 days after receipt of your package.
Read more
What are the delivery times in France and abroad?
Laboratoire SVR
12/11/2018
Orders placed on the site are dispatched within 48 hours and delivered on working days (Monday to Friday, except public holidays) by Colissimo. Ord...
Read more
What are the delivery rates?
Laboratoire SVR
12/11/2018
Packing and shipping costs are free of charge for any order of 50€ or more.
For orders less than this amount to France, a contribution of 7€ is re...
Read more
How do I return a product purchased on the SVR laboratory website?
Laboratoire SVR
12/11/2018
You have a 14 day cooling off period following receipt of your order.
The return is for products delivered in good condition. The products must be ...
Read more
How do I check the status and track the status of my order?
Laboratoire SVR
12/11/2018
A confirmation e-mail is sent to you after validation of your order. When your order is taken care of by La Poste, you will receive an e-mail from ...
Read more
What payment methods are accepted on your e-shop?
Laboratoire SVR
12/11/2018
We accept payments with MasterCard, Visa, Amex or PayPal credit cards.
For the moment, we do not accept:-credit cards with a billing address locat...
Read more
My product is unavailable, when can I order it?
Laboratoire SVR
12/11/2018
Some products may be out of stock. In this case, we do our best to restock them. You can go to the out of stock product page and click on 'Notify m...
Read more
I forgot my password, how can I get it back?
Laboratoire SVR
12/11/2018
After clicking on the "forgot password?" button, enter your email address. We will then send you a link to reset your password.
Read more
How do I create or access my customer account?
Laboratoire SVR
12/11/2018
To access your customer account, simply click on the "my account" icon. This will allow you to place your orders faster, register multiple delivery...
Read more
