Frequently asked Questions

We do not offer a loyalty program but our teams are working to develop this service.

If your order has not yet been shipped, you can request its cancellation by sending an email to hello@svr.com

After shipping, you cannot cancel or modify it.

The refund is made on average within 10 days after receipt of your package.

Orders placed on the site are dispatched within 48 hours and delivered on working days (Monday to Friday, except public holidays) by Colissimo. Orders placed on Saturdays, Sundays and public holidays are dispatched within 72 hours. Delivery takes 3 to 5 working days, which is the usual average for order processing and delivery.

Laboratoire SVR's France / Europe e-shop ships to the following countries only: Croatia, Denmark, Estonia, Finland, France (mainland & Corsica), Greece, Hungary, Iceland, Latvia, Lithuania, Monaco, Norway, Slovakia, Slovenia, Sweden.

Belgium (Benelux - Luxembourg & Netherlands), Spain, Italy, Portugal, Germany - Austria, Poland, Romania and Morocco have their own e-shop.

Packing and shipping costs are free of charge for any order of 50€ or more.

For orders less than this amount to France, a contribution of 7€ is required.

For orders less than this amount to European countries listed in the FAQ, a participation fee of 7€ is charged.

You have a 14 day cooling off period following receipt of your order.

The return is for products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order if necessary.

The refund will relate to the products and the initial expenses of delivery directly on the credit card used at the time of the order.

The carriage costs related to the return of your products remain with your load.

1. Send your request for retractation to the consumer service to hello@svr.com, by specifying the following information: number of order, product to be turned over, reason for the return by adding the form of retractation which you will find below.

2. Download the withdrawal form here and return it in your package

3. Send your package to the following address:
ASAR GEMMALOG / SVR1, rue de l'artisanat
49130, Sainte-Gemmes-sur-Loire
FRANCE

4. Once your package mailed, inform the consumer service by sending an email to hello@svr.com

Orders without a return form will not be taken into account.

A confirmation e-mail is sent to you after validation of your order. When your order is taken care of by La Poste, you will receive an e-mail from Colissimo in order to follow its delivery. At any time, you can track the status via your customer account.

We invite you to check your junk mail.

We accept payments with MasterCard, Visa, Amex or PayPal credit cards.

For the moment, we do not accept:
-credit cards with a billing address located outside of metropolitan France, Corsica and Monaco
-the counter refunds
-cheques and money orders

Please note : for your security, your name and your address must be the same as those shown on the card used for payment. We reserve the right to cancel any order that does not comply with these terms.

Some products may be out of stock. In this case, we do our best to restock them. You can go to the out of stock product page and click on 'Notify me by e-mail'. You will be notified when the product is available again.

Otherwise, we invite you to visit one of our authorized dealers. To find out where they are, go to the 'Points of Sale' page to find the store nearest you: https://www.svr.com/points-de-vente